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EL SEGUNDO, Calif., May 19, 2009 (BUSINESS WIRE) -- For the ninth straight year DIRECTV, the nation's No.1 satellite television service, has once again scored higher for customer satisfaction than all major cable TV companies, in the American Customer Satisfaction Index (ACSI). DIRECTV's score also soared even further past Dish Network this year by seven points, making it the only satellite company to outrank all cable companies surveyed.
In this year's ACSI survey, DIRECTV improved its position by three points from last year and posted an index score of 71, reflecting customers' overall satisfaction with the service, compared to the cable and satellite TV industry, which received an average score of 63. Specifically, DIRECTV scored five points higher than Cox Communications, 12 points higher than Comcast and Time Warner and 20 points higher than Charter Communications. Customers surveyed by the ACSI in the first quarter of 2009 were also asked about such issues as perceived quality, perceived value and their expectations prior to subscribing to the service. The ACSI also measures customer loyalty and retention.
"We understand that our customers have many options when it comes to choosing a television service provider, which is why it is vital for us to continue delivering the best customer experience possible," said Mike Palkovic, executive vice president of Operations for DIRECTV. "Our No. 1 ranking in the 2009 ACSI survey reflects the hard work and dedication of all DIRECTV employees and customer service representatives. While we improved our position within the survey this year, we will continue to stay vigilant on improving all facets of the overall customer experience to further distance ourselves from the competition."
About the American Customer Satisfaction Index (ACSI)
The ACSI is an economic indicator based on customer evaluations of the quality of household goods and services purchased in the United States. ACSI independently measures customer satisfaction of approximately 200 companies in 44 household consumer industries. ACSI was first compiled in 1994 at the National Quality Research Center (NQRC) in the Ross School of Business at the University of Michigan and today, it is produced by the NQRC in partnership with the American Society for Quality (ASQ) and CFI Group.
About DIRECTV, Inc.
DIRECTV, Inc. (NASDAQ:DTV - News), the nation's No. 1 satellite television service, presents the finest television experience available to more than 18 million customers in the United States and is leading the HD revolution with more than 130 HD channels - more quality HD channels than any other television provider. Each day, DIRECTV subscribers enjoy access to over 265 channels of 100% digital picture and sound, exclusive programming, industry-leading customer satisfaction (which has surpassed all national cable companies for nine years running) and superior technologies that include advanced DVR and HD-DVR services and the most state-of-the-art interactive sports packages available anywhere. For the most up-to-date information on DIRECTV, please visit directv.com.
SOURCE: DIRECTV
DIRECTV, Inc.
Jade Ekstedt, 310-964-3429
Darris Gringeri, 212-205-0882
Copyright Business Wire 2009
